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Customer Service - Pegasus Associates LightingCustomer Service Pegasus Associates Lighting provides a brief description of our extensive efforts to provide you with outstanding customer service.
Everyone at Pegasus Associates Lighting is constantly striving to provide you with "outstanding customer service that you won't soon forget."
Our goal is to always have a real human answer your phone call. However, on occasion, when all of our Customer Service Reps are busy, your call will be answered by our automated phone system, which will give you the opportunity to select from these 6 options:
Except for holidays our Customer Service Staff is available Monday through Friday between the hours of 8:00 AM and 6:00 PM ET. WEB SITE NAVIGATION ASSISTANCE We provide you with a multi-level navigation bar on the left of every web page.
Valuable navigation links can be found at the bottom of every web page.
A good site search mechanism can be found on the top left of every web page.
Our entire site is laced with valuable links that take you to important web pages that are related to the hyperlinked topics.
Our site has been designed so you can find your lighting product of interest by taking any one of several paths. Frequently asked lighting questions can be found on various product pages and category pages throughout our site as well as in a special section called Lighting FAQ.
In our Glossary we provide easy-to-understand definitions for about 100 common lighting terms, some with illustrations.
Valuable lighting tips can be found on the home page, in a special section of Lighting Tips, and on many product pages and category pages.
In order for us to do our best in answering your specific lighting questions we respectfully request that you go to the Contact Us section and send us an email with the "Topic of the Question" identified as "Questions, Lighting".
Technical Customer Service Rep If you should use our Contact Us section and send us an email with "Topic of the Question" identified as "Questions, Lighting", your questions will automatically be received by our Technical Customer Service Rep who can assist you with many lighting questions beyond those already covered in our Lighting FAQ, Glossary, and Lighting Tips sections.
If you should have a large lighting project in mind, we have a lighting designer with over 25 years of lighting design and electrical design experience as an adjunct member of our staff. To contact him please call our toll-free number, 800.392.4818. Extensive Product Descriptions Our lighting product descriptions are probably the most extensive of any lighting e-commerce site that you will find. To see an example please click Sample Product Description.
In many cases we provide several product images. (See the "more images" link under the product image on the product page.) To see an example please click Sample Multiple Images.
For many products we provide complete Specifications Tables that provide complete specs for a given product. To see an example please click Sample Specifications Table.
We provide complete Accessories Tables for many of our products that both show and describe the important accessories. To see an example please click Sample Accessories Table.
Comparison Tables comparing similar products can be found on some category pages. To see an example please click Sample Comparison Table.
To assist you with your product selection we often provide helpful Customer Comments for many of our products. To see an example please click Sample Customer Comments.
We often provide Measurement Guides to help you determine the size and the quantity of products you need for your situation. To see an example please click Sample Measurement Guide.
We are very sorry but we do not have any printed literature to send you. However, you are welcome to print out the pages of our web site to use as a literature catalog. For complete details please click Literature Requests. If you would like us to provide you with a Large-Quantity-Discount Quotation for one of our lighting products, please use the Quotation Request for Large Quantities or go to our Contact Us section and send us a "Quotations, Large Quantity" email or call our toll-free number, 800.392.4818.
If your company is a “reseller”, you may be eligible for a Professional Discount starting with your second order. For complete details please click Professional Discounts.
Professional Membership Discounts If you are presently a member in good standing with any one of several professional associations, you are automatically eligible for a Professional Discount of 10% starting with your first order. For complete details please click Professional Membership Discounts.
If you want to set up a Credit Account with Pegasus Associates Lighting, please print out our Credit Application Form (PDF), complete it, and fax it to 724.846.8833. For complete details please click Credit Application Information. “Prices were good, compared to competition. Shipping was very reasonable and influenced my decision to go with you.”
Most orders are shipped within 1-2 business days; so, you receive them within 3-7 business days.
Most of our lighting products are "Quick-Ship Items", which means that they ship out of our warehouse within 1 business day 99% of the time. We indicate that on each product page by stating, "Usually ships within 1 business day." We do, however, have some items that take just a bit longer to ship. On those product pages we state, "Usually ships within 2-3 business days."
Once your order has been packed by our Shipping Department you will receive an Order Status update email from Pegasus Associates Lighting containing information on how to track the package, or packages, in your order. In addition, you may use our Order Status page on our web site to get the current status of your order 24 hours a day, 7 days a week, including any tracking information.
For many products printable installation instructions in PDF format can be found on the product pages.
“Very professional Return Policy. I made use of it when I ordered a nondisclosures system and it turned out to be too bright. I then ordered another system (more expensive) that is dimmable.”
Since we are committed to your satisfaction you have 30 full days from the date of delivery to examine your order and determine if you would like to keep it. If you would like a full refund excluding the cost of shipping, then please follow 3 simple steps to avoid any Restocking Fee. For complete details please click Return Policy.
No Restocking Fee will be accessed on returned orders if you follow 3 simple steps. For complete details please click No Restocking Fee. Over the years we have received hundreds of unsolicited positive comments from our customers. To read some of these customer comments please click Customer Comments.
We welcome your suggestions with regard to the lighting products we offer, the lighting products you would like us to add to our web site, the usability of our web site, and the quality of our customer service. Please go to our Contact Us page to write us a "Suggestions, Make" email. Thank you for taking the time to help us improve.
The e-commerce aspect of our website is made secure by Yahoo Merchant Services. Yahoo employs Secure Sockets Layer (SSL) technology using 128-bit encryption, which complies with VISA security requirements and is the highest level of encryption available in commercial web browsers. For complete details please click Yahoo Advanced Web Site Security.
Your privacy is very important to us. Thus, on April 1, 2006 we adopted the BBBOnLine Privacy Program in its entirety. For complete details please click Privacy Policy.
As a BBBOnLine Reliability Participant since April, 2003, Pegasus Associates Lighting is a member of the Better Business Bureau and meets all BBB membership standards. For complete details please click Better Business Bureau.
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“The ability to ask questions via online chat was MUCH appreciated! I used the feature twice, and the information I received led me to rethink my plans and order a better product. Thanks for the good advice."
“Live chat was very helpful. Thank you, Ila.”
“The on-line chat was helpful to me in making my decision on exactly what I needed to order.”