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Company Policies - Pegasus Associates LightingCompany Policies Pegasus Associates Lighting provides a complete description of its company policies regarding such matters as credit cards, literature requests, minimum orders, office hours, customer privacy, returns, and shipping.
Most orders are shipped within 1-2 business days so you receive them within 3-7 business days.
In an effort to be as environmentally friendly as possible, Pegasus Associates Lighting is continually striving to be a "greener" company by adopting company policies such as the following: 1) using biodegradable packing materials (peanuts made of cornstarch that decompose in water leaving no toxic waste), 2) using this web site to promote our lighting products and not publish a paper catalog, and 3) encouraging our employees to telecommute from their home offices rather than consume precious gasoline and create excessive carbon dioxide during a wasteful commute.
We are also promoting a “green” use of lighting products by: 1) offering more ENERGY STAR® light bulbs and light fixtures, recessed lighting housings that comply with the strict Washington State Energy Code (WSEC) airflow restriction requirements, INSTALLATION of LIGHTING PRODUCTS Always check local electrical codes and the National Electrical Code (NEC) before installing any lighting system. Because electrical codes can and do vary from location to location it is wise to consult with a certified electrician in your geographical area about any electrical details that you might have questions about and to make certain that you are fulfilling all of the appropriate electrical codes that are unique to your area. Pegasus Associates Lighting can provide the installation instructions for a particular lighting product that we offer but we cannot offer advice about the electrical codes in your area of the country.
In most cases installation instructions can be found on each of the product pages on our web site in PDF format that can be printed.
Every person who has ever installed an electrical lighting system always assumes that he/she has installed the system correctly. However, errors can and have been made - even by the most experienced and professional licensed electrical contractors. Over the years our experience has been that the problem with a non-working lighting system can often be traced to a single error committed during the installation process. This is not to say that the lighting system itself cannot be bad. It can be the problem and occasionally is the problem. It is to say, however, that the installation process, more often than not, is the cause of a lighting system not working properly. For this reason when checking the installation of a lighting system it might not be a bad idea to have a different installer check the work that has been performed.
You are welcome to print out the pages of this web site to use as your literature catalog. Simply use the "Print this page" feature found at the bottom of every page and follow these directions. To make certain that the page printed by your printer contains everything that is on the web site page you may have to make the following adjustments. Assuming that you are using Microsoft Internet Explorer as your browser for your PC (IBM-like personal computer) please go to "File" in the top tool bar and then click "Page Setup". Please reset the "Left" and "Right" margins to 0.25 and click "OK". After doing this please go back to "File" and click "Print Preview". What you see in "Print Preview" is what will be printed by your printer. Then click "Close" at the top to get back to the web page that you would like to print. Different minimum orders apply to different products. Please examine the Pricing & Ordering Table for the lighting product being ordered and you will find the minimum order for that particular product.
A charge of $25.00 will be assessed on each check returned by the bank because of “Non-Sufficient Funds” (NSF).
The Pegasus Associates Lighting Customer Service Staff is normally available Monday through Friday between the hours of 8:00 AM and 5:30 PM EST. However, usually the most effective way to communicate with us is to use our convenient Contact Us form, or our fax number, 724.846.8833, at any time of the day.
If you prefer not to use our secure Shopping Cart System found on our web site, please print out our Order Form (PDF), complete it, and fax it to 724.846.8833. Also, you may want to use this form if our Shopping Cart System is not working. When you place an order with us using our web site, the last page of the checkout process contains a summary of your order information and your Online Order Number. Please print this page for your records.
Within 1 business day of placing your order, either online or by phone, you will receive an email with additional order details. This will include your Invoice Number confirming that we have received your order and that it is being processed.
Within 1 business day of placing your order, either online or by phone, you may check the status of your order using our online Order Status system.
When your order has been shipped you will receive an email providing links to track your package(s).
We accept VISA, MasterCard, American Express, and Discover credit cards for payment.
We accept PayPal for payment. We offer a variety of Pegasus Gift Cards in 12 different denominations.
We accept VISA and MasterCard debit cards for payment.
If you want to set up a Credit Account with Pegasus Associates Lighting, please print out our Credit Application (PDF), complete it, and fax it to 724.728.2958. This Credit Application should accompany your first Purchase Order along with your company’s Sales Tax Certificate for your state if you intend to resell the lighting products. Typically we need 1-2 weeks to review your application, check your credit references, and respond. If you need the lighting products in a hurry, you may want to pay for the first order with a credit card, a money order, or a cashier's check. Thank you very much for your patience.
In addition to credit cards, PayPal, and debit cards we also accept wire transfers, money orders, cashier's checks, business checks, and personal checks. Prices are subject to change and availability. However, orders will be filled at the prices in effect on the date your order is received.
If you would like us to quote on a large quantity of one of our products, please use the Quotation Request for Large Quantities provided. We are always happy to provide you with our best large quantity pricing. After you have completed this form simply click the “Submit Request” button and it will be emailed to us. You should receive a response from us within 1-2 business days and sometimes sooner.
Lowest Price Protection Policy If within 30 days of your purchase from Pegasus Associates Lighting, you find the identical product advertised for less by one of our online competitors, we will match that price and refund 10% of the price difference to you.
Please note that our low price guarantee applies only to the exact same item with the same styling and options and with the same product SKU from the same manufacturer. Comparison products must be factory firsts. The online competitor must also be an authorized dealer of the product represented. The price must be from a published source and/or you must have a written quote from a competitor. This offer does not include wholesale, contract or manufacturer direct pricing or below-wholesale-cost pricing. Sorry, no dealers. Pegasus Associates Lighting reserves the right to beat any price and limit quantities.
This Lowest Price Protection Policy cannot be used in conjunction with any other coupon, pricing offer, manufacturer rebate, overstock or clearance pricing, bulk quantity items or typographical print errors.
Price adjustments are determined by the selling price of the item. Shipping costs and sales tax will not be included in the calculation. Pegasus Associates Lighting reserves the right to determine whether the competitor’s products and prices reflect a true and fair comparison. Pegasus also reserves the right to not sell any product below its cost.
Pricing for certain brands with universal pricing policies can only be matched, not beaten by 10% of the difference. For example, this Lowest Price Protection Policy does not apply to Westinghouse brand products. Other restrictions may apply.
To receive the benefits of our Lowest Price Protection Policy, please collect the following information:
Then fax this information to 724.846.8833. We will notify you by email of any price adjustment. Please allow up to four weeks for refund processing.
Professional Membership Discount If you are presently a member in good standing of any of the following professional associations, you are automatically eligible for a Professional Discount of 10% starting with your first order. Instead of submitting all of the information requested below for a Professional Discount simply fax a copy of your membership information to our Accounting Manager at 724.728.2958.
AAMP - Apartment Association of Metropolitan Pittsburgh AIA - American Institute of Architects ALA - American Lighting Association ASID - American Society of Interior Designers CMA - Cabinet Makers Association EDPA - Exhibit Designers & Producers Association IALD - International Association of Lighting Designers IDS - The Interior Design Society NECA - National Electrical Contractors Association NKBA - National Kitchen & Bath Association PASBO - Pennsylvania Association of School Business Officers
If your company is a “reseller” (such as a Cabinet Maker, Electrical Contractor, Interior Designer, Architect, General Contractor, Lighting Designer, Exhibit Designer & Producer, Home Builder, or Kitchen Designer) and is not a member of one of the professional associations shown above, you still may be eligible for a Professional Discount starting with your second order. To apply for your Professional Discount please mail all of the following information when you place your first order with us. Typically we need 5 business days to review your application and respond. If you are in a hurry to receive this valuable discount, please first fax all of this information to 724.728.2958 and also mail it to our Accounting Manager on the same day. Thank you very much for your patience. For a printable copy of the Application for a Professional Discount, please click Professional Discount Application (PDF).
2) Two Business Cards 3) The Sales Tax Certificate for your state 4) A completed Credit Application for Pegasus Associates Lighting 5) One Voided Business Check
PRIVACY POLICY (Revised April 1, 2006)
BBB OnLine Dispute Resolution Commitment Our Commitment To Data Security Our Commitment To Children's Privacy How To Access Or Correct Your Information
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.
BBB OnLine Dispute Resolution Commitment All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The BBB Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the BBB Privacy Program dispute resolution process visit www.BBBOnLine.org/privacy/dr.asp.
This notice applies to all information collected or submitted on the Pegasus Associates Lighting website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you want a product sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our Newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13 years of age, and no part of our website is structured to attract anyone under 13 years of age.
How To Access or Correct Your Information You can access all of your personally identifiable information that we collect online and maintain by calling our toll-free number, 800.392.4818, and asking for the Treasurer. When you call please be prepared to provide your contact information (your name, email address, company name, phone number) only to the Treasurer. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
This site contains links to other sites. PegasusAssociates.com is not responsible for the privacy practices or the content of such web sites.
Should you have other questions or concerns about these privacy policies, please call us at our toll-free number, 800.392.4818, and ask for the Treasurer. We would be very happy to try to answer your questions but we respectfully request that you use our convenient Contact Us form. Since our phone lines seem to be always very busy we feel that you actually will receive better service if you email your questions to us. When you do we will try very hard to give you very prompt and thorough answers to your thoughtful questions. Typically we need 1-3 business days to respond to a straight-forward lighting question. If you need a response faster than this, please make that clear with your question. For a more in-depth lighting question (such as a lighting layout) we need 2-5 business days to respond. Thank you very much for your patience.
If you would like us to quote on a large quantity of lighting products, please call us at our toll-free number, 800.392.4818, or use the online Quotation Request for Large Quantities form. We are always happy to provide you with our best large quantity pricing. Typically we need 1-3 business days to respond. If you need a quotation for a large quantity faster than this, please make that clear with your request. Thank you very much for your patience.
Please Examine Your Order As Soon As Possible Please carefully examine all of the packages delivered to you just as soon as you can. The sooner you detect a problem or a concern, the sooner we can assist you.
If your order was sent incorrectly, please call us at 800.392.4818 or use our convenient Contact Us form. Incorrect orders include orders that are missing parts or are not the right size, the right color, the right wattage, etc.
If the shipper has damaged the merchandise, please call us (800.392.4818), use our convenient Contact Us form, or fax us at 724.846.8833 immediately. Then please be sure to repack the item(s) using all of the original packing materials. We will contact the shipper for you and have the item picked up from you. We, of course, will also send you a replacement as soon as possible.
Since we are committed to your satisfaction you have 30 full days to examine your order and determine if you would like to keep it. If you can part with your new Pegasus Associates Lighting product and would like a complete refund excluding the cost of shipping, then please follow these 3 simple steps to avoid any Restocking Fee. Please note that Pegasus Associates Lighting is not responsible for return shipping costs unless the items were incorrect or damaged.
No Restocking Fee will be assessed on returned orders if you follow these 3 simple steps.
We are very sorry but custom-made items or special items may not be returned. An example of a "special item" is a product that is not on our web site. Thank you for understanding our need to establish this important guideline. Calculation of NC Sales Tax: If you or your company are/is a resident of North Carolina or if the shipping address is located in North Carolina, then Pegasus Associates Lighting is required to add a 6.75% Sales Tax to the Subtotal of your order (cost of lighting products plus the cost of shipping).
NC Sales Tax Exemption Certificate If your company or organization is located in the state of North Carolina and you want it to be exempt from paying North Carolina Sales Tax, please print out the NC Sales Tax Exemption Certificate (PDF), complete it, and then fax it to 724.728.2958. Once your NC Sales Tax Exemption Certificate is on file in our office you will have to call to place your order at our toll-free number, 800.392.4818. If you want to be exempted from paying NC sales tax, you should not place your order with the shopping cart system on our web site.
Calculation of PA Sales Tax: If you or your company are/is a resident of Pennsylvania or if the shipping address is located in Pennsylvania, then Pegasus Associates Lighting is required to add a 6% Sales Tax to the Subtotal of your order (cost of lighting products plus the cost of shipping).
PA Sales & Use Tax Exemption Certificate If your company or organization is located in the state of Pennsylvania and you want it to be exempt from paying Pennsylvania Sales Tax, please print out the PA Sales & Use Tax Exemption Certificate (PDF), complete it, and then fax it to 724.728.2958. Thank you very much. Once your PA Sales Tax Exemption Certificate is on file in our office you will have to call to place your order at our toll-free number, 800.392.4818. If you want to be exempted from paying PA sales tax, you should not place your order with the shopping cart system on our web site. "I ordered these (Xenon Line Voltage Bipin Lamps) Tuesday afternoon and was quite pleased and surprised when they delivered them yesterday (Wednesday). Great service!!! Thank you."
“ . . . So far, Pegasus is the best online lighting store I have ordered from. Great prices, lots of information, great selection and low shipping costs, Pegasus has it all. Thanks and keep up the great work.”
“ . . . Nice web site, and ordering interface. Very informative. Great shipping cost.”
"Shipping price is why I placed the order. Another site had a cheaper product price, but shipping was a lot more."
“Prices were good, compared to competition. Shipping was very reasonable and influenced my decision to go with you.”
Most of our shipments are made via UPS or the US Postal Service. However, if an order is particularly large, we may use a "common carrier" (a nationwide trucking company).
Once your order has been packed by our Shipping Department you will receive an Order Status update email from Pegasus Associates Lighting containing information on how to track the package, or packages, in your order. In addition, you may use our Order Status page on our web site to get the current status of your order 24 hours a day, 7 days a week, including any tracking information.
On occasion the various parts of a particular order may be shipped from two or more warehouse locations. When this happens we will give you advanced notification of this through the various Order Status emails that we send to you and in our online Order Status system. Thus, if you should receive only part of your order, this may be the explanation. Before calling us about this please check your most recent Order Status email and our online Order Status system. If you cannot find this information, please go to our Contact Us page, go to the "Topic of Question" drop-down box, select "Shipment, Track Your", complete the rest of the form and include your Online Order Number or Invoice Number and the reason for your email in the "Description of Issue" section, and then click the "Submit" button. If you do not receive an email response from us within 2 business days, please call our toll-free number, 800.392.4818.
The cost to ship your order will be added to the Subtotal to obtain the Total Amount Due.
Most Pegasus Associates Lighting products ship within 1-2 business days; however, this cannot be guaranteed. Please note that any order received after 2:00 PM EST cannot ship until the next business day. We are very sorry but we do not ship any order to be received via UPS-Saturday Delivery. Once your order has been packed and is ready for pickup by our Shipper, you will receive an Order Status email with tracking information. Please note that we do not ship on the following 8 holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and New Year’s Eve.
We ship to the countries below. However, please refer to your specific country’s voltage and electrical requirements as to whether our lighting products would be appropriate for your application by visiting this web site: http://www.kropla.com/electric2.htm. If you have any questions related to international shipping, please call our U.S. toll-free number, 800.392.4818. To date we have shipped our lighting products to the following countries: Australia, Austria, Canada, Chile, Denmark, Japan, Norway, Singapore, Sweden, Switzerland, Korea, Malta, New Zealand, Qatar, the United Kingdom, and a variety of islands in the Caribbean.
Your order may be subject to the Customs Fees and Import Duties of the country to which you have your order shipped. (This includes Canada.) Any customs or duty charges are always the responsibility of the recipient.
Please call our Customer Service Department at our toll-free number, 800.392.4818, with any questions you might have regarding shipping.
We welcome your comments (positive or negative) with regard to the lighting products that we offer, the lighting products that we should offer, the usability of our web site, and the quality of our customer service. Please go to our Contact Us page to write us a "Suggestions" email. Thank you for taking the time to help us improve.
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"We ordered a different light from Pegasus and recently returned it because it wound up being not good for what we intended to use it for. We were so impressed with the way everything worked with Pegasus, the order process, the customer service, and quality of the product, we decided to order another item and hope it will fit our needs. Thank you."
"Clear, easy to follow website. You make finding the right bulb really easy. If I made a mistake, I know you will accept a return if I follow your return policy steps. Thanks!"
“Very professional Return Policy. I made use of it when I ordered a mini-fluorescent system and it turned out to be too bright. I then ordered another system (more expensive) that is dimmable.”